Cashmere Island

We take care of every detail of our products, from the creation of the sketch to the packaging and shipping. Our yarn suppliers are companies located in Tuscany: all our production is 100% Made in Italy.

For each garment sold on our e-Commerce there is a size guide, so that you can choose the one that best suits you. To get an idea of ​​the fit, it's important to know that our models are 1.75cm tall and wear size S and our models are 1.85cm tall and wear size L.

On our e-Commerce there are 2 types of products: those in stock and therefore ready for delivery, and those not in stock made at the time of the order. In each product sheet you will find all the information relating to the garment. In general, the items in stock are shipped within 3-4 working days from the order. Those not in stock, on the other hand, take about 15 working days. To find out more about shipping policies, read the dedicated page.

On each of our garments you can request the embroidery of the numbers in block capitals or in italics in one of the proposed colours. For items ready for delivery, it takes about 3-4 working days for customization; for those produced at the time of the order, the timing of the embroidery is included in the production times. On the sweaters and cardigans the embroidery will be done on the chest, near the heart; on scarves, on the other hand, at one of the 2 ends or near the seam in the case of ring scarves.

Unfortunately not. The embroidery makes a garment unique and made especially for the customer who purchased it, therefore we cannot accept the return request.

It is a type of cashmere obtained from post-consumer garments, reworked to obtain a new yarn composed of 95% cashmere and 5% wool. The collection of regenerated cashmere garments is a flagship of our e-Commerce, since it is a 100% Italian, sustainable, certified production with the aim of reducing waste and the impact on the environment. To find out more, visit the dedicated page.

Send us an email to customercare@cashmereisland.com and indicate your order number and the name, size and color of the products you wish to add.

If you are registered on our site, the products will remain in the cart, but without any reservation rights vis-à-vis other users. The articles are reserved only after the conclusion of the order and payment procedures.

To find out more about how to make a return, read the dedicated page.

We guarantee that every purchase is made in total security with the most advanced data encryption systems, such as PayPal and Stripe.

Try to check your spam or junk mail folder: if this is your first time purchasing on our e-Commerce, some providers may label the confirmation email as spam. If you still can't find it, don't place your order again, but write us an e-mail to customercare@cashmereisland.com and we will contact you as soon as possible to confirm receipt of the order.

Email us at customercare@cashmereisland.com, we promise to respond within 24 working hours, Monday to Friday, 9am to 6pm, excluding holidays.